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Box Office - Policies

  • Methods of payment
    The Miami University Box Office accepts Visa, MasterCard, American Express, and Discover credit cards.

    Tickets may be purchased by the means below with the following forms of payment:

    Online: Credit Card

    Sales Window at the Shriver Center and performance venues: Cash, Check, Credit Card, *Mulaa, Miami University Payroll Deduction, **Miami University Departmental Charge

    Phone: Credit Card

    Mail: Check made payable to Miami University, Credit Card

    Fax: Credit Card

    *To use a Mulaa account for ticket purchases at a performance venue, students must provide their Banner ID number. Card swipe functions are not available at performance venues.

    **With proper authorization. Banner Index Code and account Code must be provided.
  • Fees
    There are no additional fees for walk up ticket purchases at the Miami University Box Office in the Shriver Center or at performance venue Box Offices*.

    The Box Office charges a $3.00 per-order service charge on all online, phone, and mail orders. Family (Parents) Weekend orders have a $5.00 service charge.

    Online orders may include a scaled per-ticket fee. As a financially independent ticketing services provider, the Box Office is reliant on fees to assist in offsetting regular operational expenses.

    *Hamilton & Middletown Campus (Miami University Regionals) Artist Series tickets are available online through the Box Office website or in person during business hours at Room 111 in the Shriver Center on the Oxford campus, and may be subject to per-ticket fees. There are no Box Office per-ticket fees applied to Hamilton or Middletown Artist Series tickets purchased on-site beginning one hour prior to the performance at Parrish or Finkelman Auditoriums. Regionals Artist Series tickets for both campuses are also available for purchase in person at the Cashiers Desk in Johnston Hall on the MUM campus. Artist Series tickets may be purchased by mail for the face value of each ticket plus a $3.00 order fee by sending a check to:

    Miami Hamilton Artist Series
    1601 University Blvd.
    Hamilton, Ohio 45011.

    Make checks payable to Miami University.
  • Program content
    The Miami University Box Office partners with programming organizations to provide admission access (ticketing) services but does not perform booking or performance management duties. The Box Office makes every effort to be knowledgeable about events it services. However, questions or concerns about specific program content, selection, or policies may ultimately require referral to the programming organization.
  • Will call
    All online, phone, fax, and mail orders received less than 7 days prior to a performance will be held for pickup at Will Call, which opens at the performance venue Box Office one hour prior to curtain time.

    What is Will Call?
    Will Call is the place in each venue where you pick up tickets that have been ordered and paid for in advance. The name comes from the old name for the layaway department at large stores, where people could make a deposit on a large purchase and 'call' for it when it was paid in full. Will Call pickup is located at the Box Office at each performance venue.
  • Ticket exchanges
    Tickets may be exchanged, subject to availability, up to closing time at the Miami University Box Office in the Shriver Center on the business day closest to the performance (Day-of for weekday shows, Friday for weekend shows). Ticket exchange requests at performance venue Box Offices will be handled at the management's discretion. Tickets may not be exchanged from a performance which has already taken place and may not be permitted by certain programming organizations.
  • Reissuing tickets
    Lost/misplaced tickets may be reissued. Contact the Box Office at 513-529-3200 to have duplicate tickets waiting for you at Will Call. Duplicate tickets cannot be mailed.
  • Refunds
    Due to the nature of performing arts, changes may occur in artists, programs, and performance times. In almost all cases, ticket sales are final. An exception to this would be if an event is cancelled outright. The Box Office will honor the refund policy of the programming organization.
  • Accessibility
    All Miami University performance venues have handicap accessible seating. Please contact the Box Office at 513-529-3200 if you need to request accessible seating due to mobility, visual, or hearing impairments. Accessible seating may not be ordered online. Assistive listening devices and sign language interpretation may be requested through the Miami University Office of Disability Resources at 513-529-1541, with a minimum of 48 hours notice.
  • Children
    Children of all ages are welcome to attend performances at Miami University. The majority of programming organizations require that an attending child have their own ticket, regardless of age. Parents/accompanying adults are asked to be mindful of others in attendance when bringing a child, and please remove the child from the auditorium/theatre should they be unable to sit through a performance without disturbing others. Certain performance content may require parental discretion. The Box Office will attempt to make this known in such cases, but please ask should you have any questions.
  • Photos and recording devices
    Not permitted in performance venues unless explicitly allowed by the programming organization/artist. Requests should be submitted at least 48 hours in advance to allow opportunity to communicate with artist management and programming organization.
  • Latecomers
    Patrons who arrive late will be seated at the discretion of the House Manager. Latecomers may be asked to wait in the lobby until a predetermined time in the program, when they will be seated by ushers, and could possibly not be seated in their assigned seats until intermission.
  • Free events with required tickets
    The Box Office provides ticketing services for a number of events which are free, but require a ticket to be issued for capacity control. The Miami University Lecture Series (4 events annually at Hall Auditorium) is the principle client utilizing this service. Free lectures held at Millett Hall do not require tickets.

    Lecture Series Ticketing Procedure: Tickets become available to the Miami University community (faculty/staff, students) at 8:00 am on the Wednesday prior to the Monday evening lecture, with a limit of two tickets maximum per Miami University ID. Miami community member tickets may be requested in person at the Box Office with display of Miami ID, or by phone by providing the requester's Miami Unique ID (as in email address). If tickets remain available, they may be obtained by the general public beginning at 8:00 am on the Friday prior to the Monday evening lecture, again, two per request, either in person or by phone. Tickets requested in advance by phone and any remaining undistributed tickets will be available at Hall Auditorium beginning at 7:00 pm on the evening of the lecture.

    When a Lecture Series event is Sold Out: All Lecture Series tickets state 'Ticketholders must be seated by 7:55 pm or may forfeit their right to this seat.' Individuals without tickets may arrive any time after 7:00 pm at Hall Auditorium prior to the lecture and wait in line for available unfilled seats. At 7:55 pm Lecture Series staff will begin filling empty seats with individuals waiting in line. This process has often allowed a high percentage of individuals waiting without tickets to be seated.
  • Standby policy for sold out events
    The Box Office does not re-sell unclaimed Will Call tickets. For certain events, a small number of seats are held as 'Director' or 'Performer' holds which may not be released until just before showtime. If such seats are present for an otherwise sold out performance, the following practice will govern their release for sale, unless otherwise directed by the programming organization:

    One Hour Prior to Curtain (when the performance venue Box Office opens): Box Office staff will begin taking a waiting list for the available seats. This list will only be started on site at the performance venue.

    One Half Hour Prior to Curtain: Beginning with the first name on the list, the Box Office will sell half of the available held seats to individuals whose names are on the list AND WHO ARE PRESENT.

    15 Minutes Prior to Curtain: Beginning with the next name on the list, the Box Office will sell all remaining available seats to individuals whose names are on the list AND WHO ARE PRESENT until all remaining seat inventory is sold.