Miami University

Staff Development

Job Enrichment - Phase III

This program was designed to reward classified staff for continuing growth and development through course work. It is purposely flexible to allow for the wide diversity, interests, and knowledge levels of staff members within the Department of Housing, Dining, and Guest Services. However, it is a more focused, formalized program than either Phase I or Phase II, in which upon completion you will receive a "Certificate of Completion" from the American Management Association in your chosen area.

There is no limit to the number of classified staff members who can complete this program. Participation in this program will be discontinued if the staff member leaves the Department of Housing, Dining, and Guest Services, changes to a job classification outside of those eligible for this program (move to an unclassified position), or work performance becomes unsatisfactory. There is no specific period of time in which the program has to be completed.

A person who changes classifications while in the Job Enrichment Program (any Phase) will simply transfer their credits to their new classification. They will not start the Job Enrichment Program over again. A person can only go through each phase one time, regardless of how many times they switch classifications.

Completion of this program means the satisfactory completion of 10 CEU's (Continuing Education Units), in the courses listed on the following pages. A Job Enrichment Bonus is earned in the first day of the pay week following the certification of completion of program requirements. This includes any time requirements. Completion of the courses does not have to occur in a particular order. If the staff member has already taken a course listed, an alternate selection or appropriate alternative must be taken. In order to satisfy a requirement of the job enrichment program, courses must be taken after acceptance in this program and must be new, not something previously taken.

Participation in the Job Enrichment Program requires employees to be honest about their efforts and accomplishments. Dishonesty is any activity that tends to compromise the integrity of or subvert the educational process of the Job Enrichment Program. Any act of dishonesty is grounds for disciplinary action, up to and including termination. This includes, but is not limited to, furnishing false information or omitting relevant or necessary information in order to gain a benefit.

Any submission of information for bonuses or raises in the Job Enrichment Program is a representation that the employee has completed all the course/program requirements.

Employees are encouraged to take the job enrichment program as it is intended, complete the work honestly and appropriately, learn from it, and reap the rewards.

Eligibility Requirements
To be considered for the Job Enrichment Program, Phase III, current staff members must apply and meet the following criteria:

Must have completed the previous Job Enrichment Program Phase
Have a satisfactory job performance, with ratings no lower than satisfactory or meeting standards of performance on the last two performance reports. They must have no written disciplinary action for the previous twelve (12) months, or suspensions for the previous twenty-four (24) months. Once a staff member is accepted into the program, if work performance falls below satisfactory level, it may be determined that they should not continue in the program until performance improves for twelve (12) months.

Required Elements
There are two steps to Phase III, completion of an AMA Certificate Program (outlined below) and volunteer work on a Department Committee (2 years).

It will be up to each staff member to decide which Certification Program best suits their needs.

American Management Association Certificate Programs

Administrative Assistant Skills
Business Communication
Customer Satisfaction
Customer Service Management
Finance & Accounting
General Management
Human Resources Management
Quality Management
Sales & Marketing
Strategic Leadership
Success Skills in the Workplace

The American Management Self-Study Certificate Programs allow you to:

Choose flexible & attainable sets of courses and career objectives, no matter what your current skill level.
Each course is a complete learning experience.
Study on your own time and at your own pace - no time limits.
Order up to two (2) courses at a time.

Follow these steps to complete your American Management Association Certificate:

Choose an area of concentration, from the list at the top of this page
Find the course outline for that program below.
Select courses totaling 10 CEUs (Continuing Education Units). You can go over 10 CEUs, but the bonus schedule wont change.
Each course has a CEU value preceding the title.
Each course may only be applied to ONE certificate program.
Please contact us to order your courses.
Mail your tests to The American Management Association's Educational Services Department for grading, then send the results to the Office of Staff Development.
Upon successful completion of all the testing components in each course you will receive a CEU certificate. Send a copy of this to the Office of Staff Development to be placed in your personnel files at Cook Place and the Personnel Office.
Upon completion of a total of 10 CEUs, a Certificate of Completion will be awarded in your chosen area and you will receive a 7% raise.

Remember: if you have already taken one of the courses listed in your chosen certificate program, it will not count toward the certificate. You will have to choose another course.

Because this is a Certification Program through the American Management Association, no substitutions or changes to the curriculum can be made. You must choose all 10 CEUs from the lists provided. All courses are in book format unless otherwise indicated. Detailed certificate and course information may be found on the web homepage: www.amanet.org.

Administrative Assistant Skills
Course Title (CEU Value)

Assertiveness for Career and Personal Success (Audio) (1)
Creative Problem Solving (Audio) (1)
Fundamentals of Business Writing (1)
Getting Assertive (2)
The Grammar and Proofreading Course (1)
How to Improve Your Memory (Audio) (1)
How to Manage Your Priorities (1)
How to Sharpen Your Business Writing Skills (2)
Interpersonal Communication Skills in the Workplace (1)
Personal Strategies for Managing Stress (2)
Practical Problem-Solving Skills in the Workplace (1)
Presentation Success (1)
Taking Control with Time Management (1)

Business Communication
Course Title (CEU Value)

Communication Skills for Managers (2)
Fundamentals of Business Writing (1)
The Grammar & Proofreading Course (1)
How to be an Effective Facilitator (1)
How to Sharpen Your Business Writing Skills (2)
Planning & Leading Productive Meetings (2)
Presentation Success (1)
Successful Interviewing (2)

Customer Satisfaction
Course Title (CEU Value)

Communication Skills for Managers (2)
Creative Problem Solving (Audio) (1)
Delivering Knock Your Socks Off Service (2)
How to Sharpen Your Business Writing Skills (2)
Interpersonal Communication Skills in the Workplace (1)
Keeping Customers for Life (1)
Knock Your Socks Off Service on the Phone (Audio) (.5)
Listen & Be Listened To (Audio) (1)
Managing the Customer Satisfaction Process (1)
Practical Problem Solving in the Workplace (1)
Successful Negotiating (2)
Total Quality Management (2)

Customer Service Management
Course Title (CEU Value)

Coaching for Top Performance (1)
Communication Skills for Managers (2)
The Complete Training Course for Managers (1)
Delivering Knock Your Socks Off Service (2)
Fair, Square & Legal (2)
Finance & Accounting for Nonfinancial Managers (2)
First-Level Leadership (2)
First-Line Supervision (2)
How to Be a Great Call Center Representative (2)
How to be an Effective Facilitator (1)
Making Teams Work (1)
How to Manage Your Priorities (1)
Keeping Customers for Life (1)
Knock Your Socks Off Service on the Phone (audio) (.5)
Listen & Be Listened To (audio) (2)
A Managers Guide to Human Behavior (2)
Practical Problem Solving Skills in the Workplace (1)
Presentation Success (1)
Successful Interviewing (2)

Finance & Accounting
Course Title (CEU Value)

Activity Based Costing (2)
Beyond the Basics; Intermediate Finance & Accounting for Nonfinancial Managers (2)
Finance & Accounting for Nonfinancial Managers (2)
Forensic Accounting & Financial Fraud (2)
How to Plan & Manage Your Company Budget (2)
How to Prepare a Financial Forecast (2)
How to Read & Interpret Financial Statements (1)
How to Write a Business Plan (2)
The Job of the Accounting Manager (2)
Managing Financial Risk with Forwards, Futures, Options & Swaps (2)
Mergers & Acquisitions (2)
Planning Cash Flow (2)

General Management
Course Title (CEU Value)

Assertiveness for Career and Personal Success (1)
Coaching for Top Performance (1)
Communication Skills for Managers (2)
The Complete Training Course for Managers (1)
Creative Problem Solving (Audio) (1)
Delegating for Business Success (1)
Fair, Square & Legal (2)
Finance and Accounting for Non Financial Managers (2)
First-Line Supervision (2)
First-Level Leadership: Supervising in the New Organization (2)
Fundamentals of Business Writing (1)
Fundamentals of Human Resources (2)
Gaining Competitive Advantage with Shared Leadership Teams (2)
Getting Assertive (2)
The Grammar & Proofreading Course (1)
How to Be an Effective Facilitator (1)
How to Build High-Performance Teams
How to Delegate Effectively (Audio) (1)
How to Develop the Strategic Plan (1)
How to Improve Your Memory (Audio) (1)
How to Manage Conflict in the Organization (2)
How to Manage Your Priorities (1)
How to Sharpen Your Business Writing Skills (2)
How to Write a Business Plan (1)
Interpersonal Negotiations: Breaking Down the Barriers (2)
Leadership Skills for Managers (2)
Listen and Be Listened To (Audio) (1)
A Managers Guide to Human Behavior (2)
Managing and Achieving Organizational Goals (2)
Performance Appraisals: How to Achieve Top Results (2)
Personal Strategies for Managing Stress (2)
Presentation Success (1)
Successful Interviewing (2)
Successful Negotiating (2)
Successful Project Management (2)
Taking Control with Time Management (1)
What Managers Do (2)

Human Resources Management
Course Title (CEU Value)

Coaching for Top Performance (1)
The Complete Training Course for Managers (1)
Fair, Square & Legal (2)
Fundamentals of Human Resources (2)
How to be an Effective Facilitator (1)
Interpersonal Negotiations: Breaking Down the Barriers (2)
A Managers Guide to Human Behavior (2)
Managing & Achieving Organizational Goals (1)
Performance Appraisals: How to Achieve Top Results (2)
Performance Management (2)
Presentation Success (1)
Successful Interviewing (2)

Quality Management
Course Title (CEU Value)

Fundamentals of Statistical Process Control (2)
Gaining Competitive Advantage with Shared Leadership Teams (2)
Making Teams Work (1)
Managing the Customer Satisfaction Process (1)
Total Quality Management (2)
Understanding and Implementing ISO 14001 (1)

Sales & Marketing
Course Title (CEU Value)

Finance & Accounting for Nonfinancial Managers (2)
First-Level Leadership (2)
First-Line Supervision (2)
Fundamentals of Marketing (2)
How to be a Great Call Center Representative (2)
How to Write a Marketing Plan (2)
Presentation Success (1)
Telephone Selling; a Consultative Approach (audio) (1)

Success Skills in the Workplace
Course Title (CEU Value)

Assertiveness for Career and Personal Success (1)
Delegating for Business Success (1)
Fundamentals of Business Writing (1)
Getting Assertive (2)
The Grammar and Proofreading Course (1)
How to Improve Your Memory (Audio) (1)
How to Manage Conflict in the Organization (2)
How to Sharpen Your Business Writing Skills (2)
Interpersonal Communications Skills in the Workplace (1)
Interpersonal Negotiations: Breaking Down the Barriers (2)
Listen and Be Listened To (Audio) (1)
Personal Strategies for Managing Stress (2)
Planning & Leading Productive Meetings (2)
Practical Problem-Solving Skills in the Workplace (1)
Presentation Success (1)
Skills for Success (2)
Taking Control With Time Management (1)

Strategic Leadership
Course Title (CEU Value)

Coaching for Top Performance (1)
First-Level Leadership: Supervising in the New Organization (2)
Finance & Accounting for Non-Financial Managers (2)
Fundamentals of Marketing (2)
Gaining Competitive Advantage with Shared Leadership Teams (2)
How to Be an Effective Facilitator (1)
How to Develop the Strategic Plan (1)
How to Manage Conflict in the Organization (2)
Interpersonal Negotiations: Breaking Down the Barriers (2)
Leadership Skills for Managers (2)
Managing and Achieving Organizational Goals (2)
Planning & Leading Productive Meetings (2)
Successful Project Management (2)

Department/University Committee Volunteer Element

If you are currently serving on a University or Department Committee (CPAC, Staff Achievement & Involvement, Communication or Safety & Staff Development) your volunteer time will count toward Job Enrichment; Phase III. If you are not currently on a committee, when you apply to Phase III you will be assigned to a committee (request is on the application form). If that committee is full, you will be asked to join one of the other committees.

Past committee work will count toward Phase III. We do ask that you submit a copy of your committee certificate that you received after your two-year commitment had expired. If you've served on a committee in the past, we appreciate your time & effort and ask that you encourage others to join a committee. The volunteer cards for the committees are by the suggestion boxes in each location.

The time commitment for the committees is two years. However, if you finish your AMA certification course before your two-year commitment is completed your bonus will not be held up. You will receive the bonus when you complete the AMA certification. We will trust you to honor the remainder of you volunteer commitment.

Incentive Payments & Pay Increases

Completion (Cumulative) -> Incentive Payment

3 CEU's -> $500
6 CEU's -> $500
9 CEU's -> $500
10 CEU's and receipt of certificate from the American Management Association -> 7% increase in base pay (no change in title will occur)

CEU = Continuing Education Unit (awarded by the American Management Association).

You can only receive one job enrichment increase per year.

Your Phase III increase will be processed one year after your Phase II increase was processed.

The Bonus/Raise Process

A Job Enrichment Bonus is earned in the first day of the pay week following the certification of completion of program requirements. This includes any time requirements.

Depending on where we are in the payroll period, your bonus and/or raise will take anywhere from two to four weeks to appear on your check. So please be patient, and do not count on your bonus/raise until you receive a confirmation letter from the Office of Human Resources which will tell you exactly when you will receive the bonus/raise.

You can immediately start the next Job Enrichment Phase after completing this one.