Miami University

Staff Development

Keep up to date on all the latest leadership and management topics with the
HDGS Office of Staff Development library...

Selections are updated on a regular basis, so check them out frequently!
Your choice will come to you through Cook Place mail. Once you've read a book, please submit a review for our "Critics Column".

Select a TopicCommunication Cooking Customer Service Directory Diversity Education Employee Discipline Employee Relations Finance Fitness Food Service Leadership Management Management, Creativity Management, Interviewing Management, Leadership Management, Teamwork Memoir, Novel Mentoring Organization Poverty Presentation Skills Productivity Quotes, Inspirational Sales Self-Help Self-Help, Communication Self-Help, Religious Self-Help, Time Management Self-Help, Womens Sexual Harassment Short Stories Teamwork Teamwork, Leadership Time Management Writing Skills

	10 Golden Rules for the Workplace Video Request item Submit a review
	12 Choices that Lead to your Success Book Author: Cottrell Topic: Self-Help # of copies: 1 Request item Submit a review
	15 Passenger Van Usage Orientation Video # of minutes: 4 Request item Submit a review
	16X Book Author: Koch Topic: Management # of copies: 1 Request item Submit a review
	21 Ways to Defuse Anger Video # of minutes: 102 Request item Submit a review
	101 Sample Write-Ups for Documenting Employee Performance Problems Book Author: Falcone Topic: Employee Discipline # of copies: 2 Request item Submit a review
	1001 Ways to Energize Employees Book Author: Nelson Topic: Management # of copies: 2 3 Part boxed set Request item Submit a review
	1001 Ways to Reward Employees Book Author: Nelson Topic: Management # of copies: 1 3 Part boxed set Request item Submit a review
	1001 Ways to Take Initiative at Work Book Author: Nelson Topic: Management # of copies: 1 3 Part boxed set Request item Submit a review
	A Complaint is a Gift Book Author: Barlow and Moller Topic: Customer Service # of copies: 22 Request item Submit a review
	A Hidden Wholeness Book Author: Palmer Topic: Self-Help # of copies: 5 Request item Submit a review
	A Year After the Hoopla Video # of minutes: 40 Request item Submit a review
	Additional Vegetable Techniques Video # of minutes: 17 Request item Submit a review
	Amanda Gore-Putting the Fun Back Into Business Video Request item Submit a review
	Aromatic and Flavoring Video # of minutes: 18 Request item Submit a review
	Augustine's Travels Book Author: Augustine Topic: Management # of copies: 1 Request item Submit a review
	Aware: Drugs in the Workplace Video # of minutes: 11 Request item Submit a review
	Backing Safety Video # of minutes: 12 Request item Submit a review
	Bad Apples: How to Deal With Difficult Attitudes Video Request item Submit a review
	Banquet Service Video # of minutes: 15 Request item Submit a review
	Basic Procedures-General Cleaning Video # of minutes: 22 Request item Submit a review
	Basic Room Cleaning Video # of minutes: 13 Request item Submit a review
	Basic Training for Food Service Staff Video Request item Submit a review
	Basics of Restroom Cleaning Video # of minutes: 30 Request item Submit a review
	Bathroom Cleaning Using a Foamer Video # of minutes: 38 Request item Submit a review
	Bathroom Video-1999 Video Request item Submit a review
	Better Banquets Video # of minutes: 23 Request item Submit a review
	Between You and ME Video Request item Submit a review
	Beyond the Myths and Magic of Mentoring Book Author: Murray Topic: Mentoring # of copies: 1 Request item Submit a review
	Blood Borne Pathogens Video # of minutes: 11 Request item Submit a review
	Braising and Stewing Video # of minutes: 30 Request item Submit a review
	Building a Learning I Video # of minutes: 122 Request item Submit a review
	Building a Learning II Video # of minutes: 109 Request item Submit a review
	Building and Leading Teams Book Author: Straub Topic: Management, Teamwork # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	Candy and Chocolate Video # of minutes: 30 Request item Submit a review
	Capture: Carpet Cleaning Video # of minutes: 15 Request item Submit a review
	Care Packages for the Workplace Book Author: Glanz Topic: Employee Relations # of copies: 1 Request item Submit a review
	Care Packages in the Workplace Cassette Request item Submit a review
	Challenging Issues in Developmental Disabilities Video # of minutes: 19 Request item Submit a review
	Chamber of Commerce Video # of minutes: 45 Request item Submit a review
	Charcuterie, Sausages, and Pate Video # of minutes: 30 Request item Submit a review
	Cherish Book Author: Pastizzo Topic: Self-Help # of copies: 25 Request item Submit a review
	Coaching to Maximize Performance Book Author: Cullen and D'Innocenzo Topic: Management # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	Cold Turkey: Drugs in the Workplace II Video Request item Submit a review
	Commit Be Fit Video # of minutes: 20 Request item Submit a review
	Confined Space Entry Video # of minutes: 80 Request item Submit a review
	Confined Space Entry-Awareness Training '94 Video # of minutes: 97 Request item Submit a review
	Conquer the Brain Drain Book Author: Moreo, Carmichael Topic: Productivity # of copies: 1 Request item Submit a review
	Convection Steamers Video # of minutes: 17 Request item Submit a review
	Cres-Cor Crown X Video # of minutes: 19 Request item Submit a review
	Crisis Management Video Request item Submit a review
	Crucial Conversations Book Author: Patterson, Grenny, etc. Topic: Self-Help # of copies: 14 Request item Submit a review
	Customer Focused Selling Book Author: Cullen and D'Innocenzo Topic: Customer Service # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	Customer Satisfaction is Worthless, Customer Loyalty is Priceless Book Author: Gitomer Topic: Customer Service # of copies: 3 Request item Submit a review
	Customer Service at its Best Video # of minutes: 7 Request item Submit a review
	Customer Service with Adolph Haislar 5/19/99 Video Request item Submit a review
	Cuts, Strains, Falls, and Burns Video Request item Submit a review
	Cutting Costs Book Author: Olson Topic: Management # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	Dairy, Bread, Toasting, and Rehydration Video # of minutes: 17 Request item Submit a review
	Danger Zone-Discrimination Video # of minutes: 15 Request item Submit a review
	Danger Zone-Documentation Video # of minutes: 13 Request item Submit a review
	Danger Zone-Evaluations Video # of minutes: 18 Request item Submit a review
	Danger Zone-Firing Video # of minutes: 15 Request item Submit a review
	Danger Zone-Harassment Video # of minutes: 23 Request item Submit a review
	Danger Zone-Hiring Video # of minutes: 15 Request item Submit a review
	Dealing With People You Can't Stand Book Author: Brinkman, Kirschner Topic: Self-Help, Communication # of copies: 11 Request item Submit a review
	Decks-How to Build Them Video # of minutes: 76 Request item Submit a review
	Defining and Enhancing Customer Service Video # of minutes: 118 Request item Submit a review
	Deming Management at Work Book Author: Walton Topic: Management # of copies: 1 Request item Submit a review
	Desserts, Beverages, Showmanship and Salesmanship Video # of minutes: 33 Request item Submit a review
	Discipline Today: A Positive Approach Video # of minutes: 28 Request item Submit a review
	Discrimination: Without Regard To Race, Religion, Sex, National Origin, Age or Disability Video # of minutes: 25 Request item Submit a review
	Diversity-The Real Scene Video Request item Submit a review
	Dough Pro Pizza Press-Demo Video # of minutes: 10 Request item Submit a review
	Dr. David Litchford 2003 Video # of minutes: 120 Request item Submit a review
	Dreams Book Author: Pike Topic: Self-Help # of copies: 1 Request item Submit a review
	Drugs in the Workplace II: What every Manager and Supervisor Must Know Video Request item Submit a review
	Effective Performance Appraisals Book Author: Saunders Topic: Management # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	Effective Performance Management Building a Quality Organizaiton Video Request item Submit a review
	Eight Easy Ways to Lose a Job Video Request item Submit a review
	Emotional Intelligience Cassettes Request item Submit a review
	Employee's Guide to Food Safety Book Author: Keller Topic: Cooking # of copies: 1 Sample Copy Request item Submit a review
	Employee Privacy and the Law Video # of minutes: 24 Request item Submit a review
	Enhancing Customer Service on Campus Video # of minutes: 84 Request item Submit a review
	Enlightened Leadership Book Author: Oakley, Krug Topic: Leadership # of copies: 1 Request item Submit a review
	Everybody Wins: Turn Conflict into Collaboration Video # of minutes: 19 Request item Submit a review
	Everything Looks So Normal: Drugs in the Workplace Video # of minutes: 15 Request item Submit a review
	Extraordinary Customer Service Book Author: Gage Topic: Customer Service # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	FMLA Compliance Issues Video # of minutes: 19 Request item Submit a review
	FYI-Freshmen Orientation Video # of minutes: 60 Request item Submit a review
	Fatal Illusions Book Author: Lucas Topic: Management # of copies: 1 Request item Submit a review
	Firing: The Right Way Video # of minutes: 20 Request item Submit a review
	First, Break All the Rules Book Author: Buckingham and Coffman Topic: Management # of copies: 10 Request item Submit a review
	Fish! Book Author: Lundin, Paul, Christensen Topic: Management # of copies: 2 Request item Submit a review
	Fish! Video Request item Submit a review
	Fish Sticks: Keeping the Vision Alive Video # of minutes: 17 Request item Submit a review
	Floor Care, Residential Facilities Video # of minutes: 17 Request item Submit a review
	Food Allergy Training Video Request item Submit a review
	Food Cutters Video # of minutes: 14 Request item Submit a review
	Food Safety for Food Service Video Request item Submit a review
	Food Safety is No Mystery Video # of minutes: 34 Request item Submit a review
	Food Service Disposables: Should I Feel Guilty Video # of minutes: 12 Request item Submit a review
	Food and Beverage Suggestive Selling Video # of minutes: 24 Request item Submit a review
	Foundations of Education Book Author: Ornstein, Levine Topic: Education Request item Submit a review
	Foundations of Vocational Education Book Author: Evans, Herr Topic: Education # of copies: 1 Request item Submit a review
	From Sex to Religion Video Request item Submit a review
	From Sex to Religion Video Request item Submit a review
	From Sex to Religion A Video Request item Submit a review
	From Sex to Religion B Video Request item Submit a review
	From Sex to Religion C Video Request item Submit a review
	From Sex to Religion D Video Request item Submit a review
	Front Office: Guest complaints 1986 Video # of minutes: 26 Request item Submit a review
	Front Office: Registering the Guest 1986 Video # of minutes: 15 Request item Submit a review
	Front Office: Upselling & Suggestive Selling Video # of minutes: 24 Request item Submit a review
	Front Office Guest Relations Video # of minutes: 15 Request item Submit a review
	Frying Video # of minutes: 30 Request item Submit a review
	Fun is Good Video Request item Submit a review
	Garnishing: How to Add Eye Appeal To Every Meal Video # of minutes: 108 Request item Submit a review
	Getting Ahead by Getting Along Video # of minutes: 16 Request item Submit a review
	Getting Organized Book Author: Olson Topic: Organization # of copies: 1 Request item Submit a review
	Getting Things Done Book Author: Allen Topic: Time Management # of copies: 3 Request item Submit a review
	Getting Your Message Across Book Author: Hanks and Pulsipher Topic: Communication # of copies: 1 Request item Submit a review
	Gimme Safety or Git Me outta Here Video # of minutes: 15 Request item Submit a review
	Give 'Em the Pickle Book Author: Farrell and Perkins Topic: Customer Service # of copies: 1 Request item Submit a review
	Give 'em the Pickle Video Request item Submit a review
	Giving Great Presentations Book Author: Olson Topic: Presentation Skills # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	Goal Setting and Achievement Book Author: Wadsworth Topic: Self-Help # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	Good to Great Book Author: Collins Topic: Management # of copies: 12 Request item Submit a review
	Good to Great Think TV Video Request item Submit a review
	Good to Great and the Social Sectors Book Author: Collins Topic: Management # of copies: 50 Supplement to Good to Great Request item Submit a review
	Good to Great on CD Book Author: Collins Topic: Management # of copies: 1 Book on CD Request item Submit a review
	Great Expectations: Guality Start, Quality Quest Video # of minutes: 59 Request item Submit a review
	Grilling Video # of minutes: 30 Request item Submit a review
	Guest Relations 1986 Video # of minutes: 5 Request item Submit a review
	Guide to Campus and Non Profit Meeting Facilities Book Topic: Directory State by State directory of universities Request item Submit a review
	Gung-Ho! Book Author: Blanchard and Bowles Topic: Management # of copies: 12 Request item Submit a review
	HDGS 2005 Kick-off Speaker: Patti Holmes Video Request item Submit a review
	HDGS 2005 Kick-off Speaker: Patti Holmes Video Request item Submit a review
	HDGS Holiday Dinner, Harris 12/18/02 Video Request item Submit a review
	HDGS Program Terry Hoepher 8/18/04 Video Request item Submit a review
	Handling Reservations Properly Video # of minutes: 19 Request item Submit a review
	Harassment: The Real Scene Video # of minutes: 27 Request item Submit a review
	Heart, Soul, and Spirit Book Author: Maynard and Champoux Topic: Management # of copies: 9 Request item Submit a review
	Heritage of Miami with Dr. Shriver Video # of minutes: 45 Request item Submit a review
	Hidden Dynamics Book Author: Ralston Topic: Employee Relations # of copies: 1 Request item Submit a review
	Hot Under the Collar Video # of minutes: 17 Request item Submit a review
	Housekeeping: Communication and Motivation Video # of minutes: 20 Request item Submit a review
	Housekeeping: Guest Room Cleaning Video # of minutes: 31 Request item Submit a review
	How Full is Your Bucket? Book Author: Rath, Clifton Topic: Self-Help # of copies: 2 Request item Submit a review
	How to Train with Video Video # of minutes: 17 Request item Submit a review
	How to Win Customers and Keep Them for Life Book Author: LeBoeuf Topic: Customer Service # of copies: 1 Request item Submit a review
	Humor: Key to Enjoying Work.. Video # of minutes: 76 Request item Submit a review
	Ice Cream and Frozen Desserts Video # of minutes: 30 Request item Submit a review
	If Looks Could Kill: The Power of Behavior Video # of minutes: 28 Request item Submit a review
	In Good Company Book Author: Cohen and Prusak Topic: Management # of copies: 1 Request item Submit a review
	In Search of Excellence Video Request item Submit a review
	In Search of Excellence Book Author: Peters, Waterman Topic: Management # of copies: 1 Request item Submit a review
	In an Instant-Business Problems Video Request item Submit a review
	Influencing People Book Author: Hook Topic: Management # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	In this Together 2 Video Request item Submit a review
	In this Together 3 Video Request item Submit a review
	In this Together 4 Video Request item Submit a review
	In this Together 5 Video Request item Submit a review
	Is it Sexual Harassment? Video # of minutes: 16 Request item Submit a review
	It's Not Enough to Know Better-managers version Video Request item Submit a review
	It's Your Call-Connecting with Customers over the Phone Video Request item Submit a review
	It's Your Ship Book Author: Abrashoff Topic: Management # of copies: 1 Request item Submit a review
	It's about Respect Video Request item Submit a review
	It's not enough to Know Better-Employees version Video Request item Submit a review
	It Only Takes a Second Video # of minutes: 4 Request item Submit a review
	It Takes all Kinds Video Request item Submit a review
	Jim Ward: Hypnotist Video # of minutes: 17 Request item Submit a review
	Joel Weldon 'Coyote Power' Part 1 Video # of minutes: 52 Request item Submit a review
	John Wagner: Serioulsy Funny Video # of minutes: 15 Request item Submit a review
	Joy at Work Book Author: Bakke Topic: Management # of copies: 2 Request item Submit a review
	Juggling Elephants Book Author: Loflin and Musig Topic: Self-Help, Time Management # of copies: 1 Request item Submit a review
	Just Hand Over the Chocolate and No One Will Get Hurt Book Author: Linamen Topic: Self-Help, Womens # of copies: 1 Request item Submit a review
	Kettles Demo Video # of minutes: 18 Request item Submit a review
	Kitchen Sanitation Video # of minutes: 14 Request item Submit a review
	Leadership Book Author: Wadsworth Topic: Leadership # of copies: 1 Agile Manager Boxed Set Request item Submit a review
	Leadership Courage Book Author: Cottrell, Harvey Topic: Leadership # of copies: 1 Request item Submit a review
	Leadership Jazz Book Author: DePree Topic: Leadership # of copies: 7 Request item Submit a review
	Leadership Secrets of the World's Most Successful CEO's Book Author: Yaverbaum Topic: Leadership # of copies: 1 Request item Submit a review
	Leading From the Front Book Author: Morgan, Lynch Topic: Leadership # of copies: 1 Request