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Resources (Books & Videos)

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Keep up to date on all the latest leadership and management topics with the
HDRBS Office of Staff Development library...

Selections are updated on a regular basis, so check them out frequently!
Your choice will come to you through Cook Place mail. Once you've read a book, please submit a review for our "Critics Column".




10 Golden Rules for the Workplace
Video
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12 Choices that Lead to your Success
Book
Author: Cottrell
Topic: Self-Help
# of copies: 1
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15 Passenger Van Usage Orientation
Video
# of minutes: 4
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16X
Book
Author: Koch
Topic: Management
# of copies: 1
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21 Ways to Defuse Anger
Video
# of minutes: 102
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101 Sample Write-Ups for Documenting Employee
Performance Problems

Book
Author: Falcone
Topic: Employee Discipline
# of copies: 2
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1001 Ways to Energize Employees
Book
Author: Nelson
Topic: Management
# of copies: 2
3 Part boxed set
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1001 Ways to Reward Employees
Book
Author: Nelson
Topic: Management
# of copies: 1
3 Part boxed set
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1001 Ways to Take Initiative at Work
Book
Author: Nelson
Topic: Management
# of copies: 1
3 Part boxed set
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A Complaint is a Gift
Book
Author: Barlow and Moller
Topic: Customer Service
# of copies: 22
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A Hidden Wholeness
Book
Author: Palmer
Topic: Self-Help
# of copies: 5
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A Year After the Hoopla
Video
# of minutes: 40
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Additional Vegetable Techniques
Video
# of minutes: 17
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Amanda Gore-Putting the Fun Back Into Business
Video
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Aromatic and Flavoring
Video
# of minutes: 18
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Augustine's Travels
Book
Author: Augustine
Topic: Management
# of copies: 1
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Aware: Drugs in the Workplace
Video
# of minutes: 11
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Backing Safety
Video
# of minutes: 12
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Bad Apples: How to Deal With Difficult Attitudes
Video
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Banquet Service
Video
# of minutes: 15
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Basic Procedures-General Cleaning
Video
# of minutes: 22
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Basic Room Cleaning
Video
# of minutes: 13
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Basic Training for Food Service Staff
Video
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Basics of Restroom Cleaning
Video
# of minutes: 30
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Bathroom Cleaning Using a Foamer
Video
# of minutes: 38
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Bathroom Video-1999
Video
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Better Banquets
Video
# of minutes: 23
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Between You and ME
Video
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Beyond the Myths and Magic of Mentoring
Book
Author: Murray
Topic: Mentoring
# of copies: 1
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Blood Borne Pathogens
Video
# of minutes: 11
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Braising and Stewing
Video
# of minutes: 30
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Building a Learning I
Video
# of minutes: 122
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Building a Learning II
Video
# of minutes: 109
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Building and Leading Teams
Book
Author: Straub
Topic: Management, Teamwork
# of copies: 1
Agile Manager Boxed Set
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Candy and Chocolate
Video
# of minutes: 30
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Capture: Carpet Cleaning
Video
# of minutes: 15
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Care Packages for the Workplace
Book
Author: Glanz
Topic: Employee Relations
# of copies: 1
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Care Packages in the Workplace
Cassette
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Challenging Issues in Developmental Disabilities
Video
# of minutes: 19
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Chamber of Commerce
Video
# of minutes: 45
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Charcuterie, Sausages, and Pate
Video
# of minutes: 30
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Cherish
Book
Author: Pastizzo
Topic: Self-Help
# of copies: 25
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Coaching to Maximize Performance
Book
Author: Cullen and D'Innocenzo
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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Cold Turkey: Drugs in the Workplace II
Video
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Commit Be Fit
Video
# of minutes: 20
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Confined Space Entry
Video
# of minutes: 80
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Confined Space Entry-Awareness Training '94
Video
# of minutes: 97
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Conquer the Brain Drain
Book
Author: Moreo, Carmichael
Topic: Productivity
# of copies: 1
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Convection Steamers
Video
# of minutes: 17
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Cres-Cor Crown X
Video
# of minutes: 19
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Crisis Management
Video
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Crucial Conversations
Book
Author: Patterson, Grenny, etc.
Topic: Self-Help
# of copies: 14
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Customer Focused Selling
Book
Author: Cullen and D'Innocenzo
Topic: Customer Service
# of copies: 1
Agile Manager Boxed Set
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Customer Satisfaction is Worthless, Customer
Loyalty is Priceless

Book
Author: Gitomer
Topic: Customer Service
# of copies: 3
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Customer Service at its Best
Video
# of minutes: 7
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Customer Service with Adolph Haislar 5/19/99
Video
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Cuts, Strains, Falls, and Burns
Video
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Cutting Costs
Book
Author: Olson
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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Dairy, Bread, Toasting, and Rehydration
Video
# of minutes: 17
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Danger Zone-Discrimination
Video
# of minutes: 15
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Danger Zone-Documentation
Video
# of minutes: 13
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Danger Zone-Evaluations
Video
# of minutes: 18
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Danger Zone-Firing
Video
# of minutes: 15
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Danger Zone-Harassment
Video
# of minutes: 23
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Danger Zone-Hiring
Video
# of minutes: 15
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Dealing With People You Can't Stand
Book
Author: Brinkman, Kirschner
Topic: Self-Help, Communication
# of copies: 11
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Decks-How to Build Them
Video
# of minutes: 76
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Defining and Enhancing Customer Service
Video
# of minutes: 118
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Deming Management at Work
Book
Author: Walton
Topic: Management
# of copies: 1
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Desserts, Beverages, Showmanship and Salesmanship
Video
# of minutes: 33
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Discipline Today: A Positive Approach
Video
# of minutes: 28
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Discrimination: Without Regard To Race, Religion,
Sex, National Origin, Age or Disability

Video
# of minutes: 25
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Diversity-The Real Scene
Video
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Dough Pro Pizza Press-Demo
Video
# of minutes: 10
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Dr. David Litchford 2003
Video
# of minutes: 120
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Dreams
Book
Author: Pike
Topic: Self-Help
# of copies: 1
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Drugs in the Workplace II: What every Manager
and Supervisor Must Know

Video
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Effective Performance Appraisals
Book
Author: Saunders
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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Effective Performance Management Building a
Quality Organizaiton

Video
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Eight Easy Ways to Lose a Job
Video
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Emotional Intelligience
Cassettes
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Employee's Guide to Food Safety
Book
Author: Keller
Topic: Cooking
# of copies: 1
Sample Copy
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Employee Privacy and the Law
Video
# of minutes: 24
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Enhancing Customer Service on Campus
Video
# of minutes: 84
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Enlightened Leadership
Book
Author: Oakley, Krug
Topic: Leadership
# of copies: 1
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Everybody Wins: Turn Conflict into Collaboration
Video
# of minutes: 19
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Everything Looks So Normal: Drugs in the Workplace
Video
# of minutes: 15
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Extraordinary Customer Service
Book
Author: Gage
Topic: Customer Service
# of copies: 1
Agile Manager Boxed Set
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FMLA Compliance Issues
Video
# of minutes: 19
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FYI-Freshmen Orientation
Video
# of minutes: 60
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Fatal Illusions
Book
Author: Lucas
Topic: Management
# of copies: 1
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Firing: The Right Way
Video
# of minutes: 20
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First, Break All the Rules
Book
Author: Buckingham and Coffman
Topic: Management
# of copies: 10
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Fish!
Book
Author: Lundin, Paul, Christensen
Topic: Management
# of copies: 2
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Fish!
Video
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Fish Sticks: Keeping the Vision Alive
Video
# of minutes: 17
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Floor Care, Residential Facilities
Video
# of minutes: 17
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Food Allergy Training
Video
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Food Cutters
Video
# of minutes: 14
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Food Safety for Food Service
Video
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Food Safety is No Mystery
Video
# of minutes: 34
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Food Service Disposables: Should I Feel Guilty
Video
# of minutes: 12
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Food and Beverage Suggestive Selling
Video
# of minutes: 24
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Foundations of Education
Book
Author: Ornstein, Levine
Topic: Education
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Foundations of Vocational Education
Book
Author: Evans, Herr
Topic: Education
# of copies: 1
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From Sex to Religion
Video
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From Sex to Religion
Video
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From Sex to Religion A
Video
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From Sex to Religion B
Video
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From Sex to Religion C
Video
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From Sex to Religion D
Video
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Front Office: Guest complaints 1986
Video
# of minutes: 26
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Front Office: Registering the Guest 1986
Video
# of minutes: 15
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Front Office: Upselling & Suggestive Selling
Video
# of minutes: 24
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Front Office Guest Relations
Video
# of minutes: 15
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Frying
Video
# of minutes: 30
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Fun is Good
Video
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Garnishing: How to Add Eye Appeal To Every Meal
Video
# of minutes: 108
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Getting Ahead by Getting Along
Video
# of minutes: 16
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Getting Organized
Book
Author: Olson
Topic: Organization
# of copies: 1
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Getting Things Done
Book
Author: Allen
Topic: Time Management
# of copies: 3
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Getting Your Message Across
Book
Author: Hanks and Pulsipher
Topic: Communication
# of copies: 1
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Gimme Safety or Git Me outta Here
Video
# of minutes: 15
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Give 'Em the Pickle
Book
Author: Farrell and Perkins
Topic: Customer Service
# of copies: 1
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Give 'em the Pickle
Video
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Giving Great Presentations
Book
Author: Olson
Topic: Presentation Skills
# of copies: 1
Agile Manager Boxed Set
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Goal Setting and Achievement
Book
Author: Wadsworth
Topic: Self-Help
# of copies: 1
Agile Manager Boxed Set
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Good to Great
Book
Author: Collins
Topic: Management
# of copies: 12
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Good to Great Think TV
Video
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Good to Great and the Social Sectors
Book
Author: Collins
Topic: Management
# of copies: 50
Supplement to Good to Great
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Good to Great on CD
Book
Author: Collins
Topic: Management
# of copies: 1
Book on CD
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Great Expectations: Guality Start, Quality Quest
Video
# of minutes: 59
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Grilling
Video
# of minutes: 30
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Guest Relations 1986
Video
# of minutes: 5
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Guide to Campus and Non Profit Meeting
Facilities

Book
Topic: Directory
State by State directory of universities
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Gung-Ho!
Book
Author: Blanchard and Bowles
Topic: Management
# of copies: 12
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HDGS 2005 Kick-off Speaker: Patti Holmes
Video
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HDGS 2005 Kick-off Speaker: Patti Holmes
Video
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HDGS Holiday Dinner, Harris 12/18/02
Video
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HDGS Program Terry Hoepher 8/18/04
Video
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Handling Reservations Properly
Video
# of minutes: 19
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Harassment: The Real Scene
Video
# of minutes: 27
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Heart, Soul, and Spirit
Book
Author: Maynard and Champoux
Topic: Management
# of copies: 9
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Heritage of Miami with Dr. Shriver
Video
# of minutes: 45
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Hidden Dynamics
Book
Author: Ralston
Topic: Employee Relations
# of copies: 1
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Hot Under the Collar
Video
# of minutes: 17
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Housekeeping: Communication and Motivation
Video
# of minutes: 20
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Housekeeping: Guest Room Cleaning
Video
# of minutes: 31
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How Full is Your Bucket?
Book
Author: Rath, Clifton
Topic: Self-Help
# of copies: 2
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How to Train with Video
Video
# of minutes: 17
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How to Win Customers and Keep Them for Life
Book
Author: LeBoeuf
Topic: Customer Service
# of copies: 1
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Humor: Key to Enjoying Work..
Video
# of minutes: 76
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Ice Cream and Frozen Desserts
Video
# of minutes: 30
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If Looks Could Kill: The Power of Behavior
Video
# of minutes: 28
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In Good Company
Book
Author: Cohen and Prusak
Topic: Management
# of copies: 1
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In Search of Excellence
Video
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In Search of Excellence
Book
Author: Peters, Waterman
Topic: Management
# of copies: 1
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In an Instant-Business Problems
Video
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Influencing People
Book
Author: Hook
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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In this Together 2
Video
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In this Together 3
Video
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In this Together 4
Video
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In this Together 5
Video
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Is it Sexual Harassment?
Video
# of minutes: 16
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It's Not Enough to Know Better-managers version
Video
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It's Your Call-Connecting with Customers over the
Phone

Video
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It's Your Ship
Book
Author: Abrashoff
Topic: Management
# of copies: 1
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It's about Respect
Video
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It's not enough to Know Better-Employees version
Video
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It Only Takes a Second
Video
# of minutes: 4
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It Takes all Kinds
Video
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Jim Ward: Hypnotist
Video
# of minutes: 17
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Joel Weldon 'Coyote Power' Part 1
Video
# of minutes: 52
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John Wagner: Serioulsy Funny
Video
# of minutes: 15
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Joy at Work
Book
Author: Bakke
Topic: Management
# of copies: 2
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Juggling Elephants
Book
Author: Loflin and Musig
Topic: Self-Help, Time Management
# of copies: 1
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Just Hand Over the Chocolate and No One
Will Get Hurt

Book
Author: Linamen
Topic: Self-Help, Womens
# of copies: 1
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Kettles Demo
Video
# of minutes: 18
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Kitchen Sanitation
Video
# of minutes: 14
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Leadership
Book
Author: Wadsworth
Topic: Leadership
# of copies: 1
Agile Manager Boxed Set
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Leadership Courage
Book
Author: Cottrell, Harvey
Topic: Leadership
# of copies: 1
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Leadership Jazz
Book
Author: DePree
Topic: Leadership
# of copies: 7
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Leadership Secrets of the World's Most
Successful CEO's

Book
Author: Yaverbaum
Topic: Leadership
# of copies: 1
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Leading From the Front
Book
Author: Morgan, Lynch
Topic: Leadership
# of copies: 1
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Learned Optimism
Book
Author: Seligman
Topic: Self-Help
# of copies: 1
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Legal and Effective Performance Appraisals
Video
# of minutes: 29
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Lessons in Laughter-Carl Hurley
Video
# of minutes: 51
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Lifescripts
Book
Author: Pollan, Levine
Topic: Self-Help
# of copies: 1
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Lighter Cuisine
Video
# of minutes: 30
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Listen & Win: How to Keep Customers Coming Back
Video
# of minutes: 14
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Live It On Campus Orientation Video 7/3/03
Video
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Lock Out/Tag Out
Video
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Love 'Em or Lose 'Em
Video
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Love 'Em or Lose 'Em
Book
Author: Kaye and Jordan-Evans
Topic: Management
# of copies: 12
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M.E.E.T. on Common Ground
Video
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Making Diversity Work
Video
# of minutes: 32
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Making Effective Decisions
Book
Author: Folino
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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Management Courage
Book
Author: Morford
Topic: Management
# of copies: 22
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Management Insights
Book
Author: Carnes, Cottrell, Layton
Topic: Management
# of copies: 2
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Manager-Sexual Harassment: Its Not Enough to
Know Better

Video
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Manager Edition: Sexual Harassment: What It Is,
What Its Not, What to do About it

Video
# of minutes: 25
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Managing Change
Book
Author: Ristino
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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Managing Differences
Book
Author: McArdle
Topic: Management
# of copies: 1
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Managing Irritating People
Book
Author: Straub
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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Managing Knock Your Socks Off Service
Book
Author: Bell, Zemke
Topic: Customer Service
# of copies: 1
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Managing Service in Food and Beverage Operations
Video
# of minutes: 28
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Managing Your Mouth
Book
Author: Genua
Topic: Management
# of copies: 1
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Marcum Conference Center
Video
# of minutes: 130
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Men and Women: Can We Talk?
Video
# of minutes: 45
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Miami: A University, A Community
Video
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Miami Student Tour
Video
# of minutes: 11
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Miami University Libraries
Video
# of minutes: 11
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Moments that Shaped a University
Video
# of minutes: 27
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Monday Morning Customer Service
Book
Author: Reed and Cottrell
Topic: Customer Service
# of copies: 2
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Monday Morning Leadership
Book
Author: Cottrell
Topic: Leadership
# of copies: 2
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Motivating People
Book
Author: Straub
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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NACUFS
Video
# of minutes: 61
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Negaholics No More
Book
Author: Carter-Scott
Topic: Leadership
# of copies: 1
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Negaholics Volume 1
Video
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Negaholics Volume 3
Video
# of minutes: 60
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New Ways to Cut and Serve, Fresh, Florida Citrus
Video
# of minutes: 4
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Nickel and Dimed
Book
Author: Ehrenreich
Topic: Poverty
# of copies: 2
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Operate and Clean Conventional and
Convection Ovens

Video
# of minutes: 15
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Orbiting the Giant Hairball
Book
Author: MacKenzie
Topic: Management, Creativity
# of copies: 2
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Our Underachieving Colleges
Book
Author: Bok
Topic: Education
# of copies: 1
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Pasta
Video
# of minutes: 30
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Patti Hathaway CSP Demo
Video
# of minutes: 15
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Patti Holmes (Speaker) Hall Auditorium 8/11/05
Video
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Peak Performance Nutrition
Video
# of minutes: 14
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Peer Today, Boss Tomorrow
Video
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Peer Today, Boss Tomorrow
Video
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Pizza, Focaccia, and Calzone
Video
# of minutes: 31
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Planning For Emergencies
Video
# of minutes: 24
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Plan to Get Out Alive
Video
# of minutes: 45
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Poaching and Steaming
Video
# of minutes: 30
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Positive Words, Powerful Results
Book
Author: Urban
Topic: Self-Help
# of copies: 3
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Preparation Prior to Cooking
Video
# of minutes: 17
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Pressure and Convection Steamers
Video
# of minutes: 30
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Preventing Over Exertion Master
Video
# of minutes: 55
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Prioritize Organize
Book
Author: Pickering
Topic: Time Management
# of copies: 4
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Problem Prevention Key Control
Video
# of minutes: 109
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Professional Cooking, 5th Edition
Book
Author: Gisslen
Topic: Cooking
# of copies: 4
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Professional Cooking, 6th Edition
Book
Author: Gisslen
Topic: Cooking
# of copies: 4
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Professional Dining Room Service Part 1
Video
# of minutes: 20
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Professional Dining Room Service Part 2
Video
# of minutes: 20
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Professional in Human Resources Certification
Book
Author: Bogardus
Topic: Education
# of copies: 1
Study Guide
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Providing Professional Bell Service
Video
# of minutes: 22
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Put the Moose on the Table
Book
Author: Tobias
Topic: Leadership
# of copies: 1
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QBQ!
Book
Author: Miller
Topic: Self-Help
# of copies: 3
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Quality + Price = Value
Video
# of minutes: 11
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Quality Customer Service
Book
Author: Martin
Topic: Customer Service
# of copies: 1
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Quality Guest Room Maintenance
Video
# of minutes: 28
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Ralph Hood, CSP demo
Video
# of minutes: 98
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Recipe Costing
Video
# of minutes: 32
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Recruiting Excellence
Book
Author: Tanner
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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Retaining Employees
Book
Author: Tanner
Topic: Management
# of copies: 1
Agile Manager Boxed Set
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Retirement Reception May 29, 2003
Video
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Rick Olson Feb 3, 2007
Video
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Safety Attitudes-Food for Thought
Video
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Safety Attitudes-Food for Thought
Video
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Safety Bite: Slips and Falls for Restaurant
Video
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