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Housing, Dining, Recreation & Business Services (HDRBS) - Student Handbook
    Welcome
    We're happy that you have joined us in this vital part of Miami University. Your role as a student employee is an important one - you are providing service to your fellow students.

    Department Mission, Goals, and Value Statement

    Important Information
    Student Employment Office: 15 Roudebush Hall (in the Department of Human Resources Office)
    Phone: 513-529-8722
    Hours:
    • Academic Year/breaks: Monday – Friday, 8:00am – 5:00pm
    • Summer: Monday – Friday, 7:30am – 4:30pm

    Main Payroll Office: 2 Roudebush Hall
    Phone: 513-529-6223
    Hours:
    • Academic Year/breaks: Monday – Friday, 8:00am – 5:00pm
    • Summer: Monday – Friday, 7:30am – 4:30pm

    The Department of Housing, Dining, & Guest Services: 51 S Fisher Dr
    Phone: 513-529-3721
    Hours:
    • Academic Year/breaks: Monday – Friday, 8:00am – 5:00pm
    • Summer: Monday – Friday, 7:30am – 4:30pm
    General Information
    Overview of the Department of Housing, Dining, Recreation & Business Services
    The Phillip R. Shriver Center serves as a community center on campus, providing a place for groups to meet and for students to gather and relax. Its features include the Heritage Room for special educational presentations and banquets; 1809 Room, formal dining; Carillon Catering for on and off-campus catered events; Haines Food Court & Tuffy’s; specialty food shops with seating for up to 750. Also in the center are the Spring Street Market, University Bookstore, theater, student offices, game rooms, and study areas.

    Marcum Conference Center & Inn represents Miami’s commitment to life-long learning. This past year, more than 36,000 people attended functions at the Marcum Center. The Inn is adjacent to the Marcum Center and offers hotel accommodations, dining, and limited meeting facilities. Together, the Marcum Conference Center & Inn offer 92 hotel rooms to conference groups.

    Residence and Dining Services operations provide safe, comfortable housing and economical meals for students at a variety of convenient locations across campus. Dining centers are located near each residence hall, and students may eat in any dining location as well as the Shriver Center Food Court, the Student Recreation Center, Farmer School of Business, King Library, and the One Eight 0 9 Room. The meal service menus and features vary from location to location. Concessions, Vending, The Bookstore, and The Box Office are all areas within HDRBS as well.
    We practice engaged learning through employment

    Engaged learning involves guiding students to develop their own belief system, actively engaging students in discovering new knowledge, and creating a vibrant campus learning community. We offer three key educational tenets to guide our practice:
    • GUIDE STUDENTS to develop their own integrated belief system and identity, which prepares them personally and intellectually for lifelong learning;
    • ACTIVELY ENGAGE STUDENTS in discovering new knowledge in a sequenced way to enable them to think critically, make informed judgments and act ethically;
    • CREATE A VIBRANT CAMPUS LEARNING COMMUNITY that blends in-class and out-of-class learning opportunities and involves all educators in promoting students' learning.

    Housing, Dining, & Guest Services Student Employee Job Description:
    It is our goal to engage students in a partnership for education. We strive to enhance your development by finding opportunities for you to find relevance and purpose in all parts of your job. Your challenge will be developing and honing your skills in each of the following areas:
    • Responsibility & Accountability: It is vital to your employer that you are on time, dressed appropriately, and accountable for your own work
    • Communication: Excellent communication is vital to our operating and requires both active listening and appropriate, goal-oriented action
    • Customer Service: Service is a marked character trait that is crucial to our success in operations. We are here to serve our customers. You will learn the importance of professionalism and anticipating the needs of others
    • Creativity & Critical Thinking: It is always necessary to think critically of our operations and find creative ways to handle obstacles and improve our processes & services
    • Teamwork: Being part of a team builds character. Knowing and understanding how our work affects others is only developed through the practice of working together. Collaboration, sacrifice and support are all vital to our success as a team
    • Global & Cultural Awareness: Your opportunities to work beside and serve our diverse population of customers will enhance your appreciation of cultural differences, help you to recognize every person as an individual, and ensure your professionalism through sharing, tolerance and respect for all
    • Leadership: You will gain personal leadership skills through self-motivation, problem solving, decision making, and prioritization in your everyday work

    You will be hired for set time frames during the week. In those times you will be cross-trained in many work areas and assigned as needed on a daily basis
    Getting Hired
    Who is Eligible to Work in HDRBS
    While school is in session, any student enrolled at Miami University, including on campus and off campus residents, as well as high school students over the age of sixteen*are eligible to apply. During the summer and winter holiday, students enrolled at other Universities may be employed here at Miami. Past employees who were terminated with cause are no longer eligible to apply for a position within Housing, Dining, & Guest Services.
    *in certain areas
    Online Application for Student Employment
    With the new Student Employment system, all student hiring is now done online at: www.miamistudentjobs.com

    Employment Status
    If you have worked for Housing, Dining, and Guest Services over the summer or during the previous semester in the same location that you would like to work this semester, you would be able to begin work immediately without creating an online application and re-applying.
    If you are changing locations, even if you have worked for Housing and Dining before, you may need a new job position. If this is the case, you will need to create an application and apply online (see below).
    If you are unsure of your status, talk to your manager.

    Creating a New Online Application
    1. Go to www.miamistudentjobs.com
    2. Click “Create Application” on the left hand side of the screen
    3. Create a username and password
    4. Select a security question
    5. Complete the application
      • Please include a local address and phone number (cell, residence hall room, etc.)
      • Please be as accurate as possible when completing the “Work Availability” section. Remember to leave time for getting to/from class and getting ready to begin/end your shift.
      • Please use an email address you will check regularly, as any correspondence regarding your application will be sent there


    Applying for Position(s)
    Once you have completed your application, you may immediately start looking for open positions
    1. Click “Search Postings” on the left hand side of the screen
      • You may sort the listings by clicking on the drop-box arrow next to each column heading
    2. Once you find a position of interest, click “view” under the Job Title
      • You will find position details, including the work location where that specific position is assigned
      • NOTE: You must apply for a position at the location you desire; applying for a “Student Specialist” at one location does not cover multiple locations
    3. Click “Apply for this Position” to submit your application
    4. Review your application and Click “Continue with this Data” to apply for the position
    5. You may attach documents (resume, cover letter, etc) to accompany your application
      • If the job requires these documents, you will have to upload them before continuing on
    6. Click “Finished Attaching Documents”
    7. Click “Yes” if you are ready to submit your application
    8. Write down/save the confirmation number given to you
    9. To apply for more positions, start again at step one above. The PeopleAdmin system retains your personal information, so you will only need to select other positions or locations to submit your saved application


    Getting Hired
    Once your application is submitted, it will be reviewed by the manager of that location. You will be notified via email whether or not you were selected for an interview. Once you have had your interview, you will again be notified via email whether or not you were selected for that position. If you were selected for a position and wish to remove other outstanding applications, log back into www.miamistudentjobs.com, click on “Application Status” in the left hand corner, and click on “Withdraw Application” for your other position. You do not have to withdraw your applications once hired if you wish to continue looking. You should be aware, though, that changing job locations during the semester may jeopardize your qualification for the 20% HDRBS student bonus.

    Completing Your I-9, Tax, and Payroll Information
    Once you are selected for hire, you will receive an email asking you to bring proper documentation to the Student Employment/Human Resources Office (Room 15, Roudebush Hall).
    You are NOT permitted to begin work until ALL required paperwork has been completed.
    Proper identification documentation need to complete the I-9 Form:
    Unexpired Passport OR
    Driver’s License or Student ID combined with original Social Security Card of original/certified Birth Certificate
    For a complete list of other acceptable documents, see http://www.uscis.gov/files/form/I-9.pdf
    Students must set up Direct Deposit after all required paperwork has been completed:
    1. Login to BannerWeb via MyMiami
    2. Click “Employee Services Online”
    3. Click “Pay Information”
    4. Click “Payroll Direct Deposit Allocation”

    You will need your 9-digit TRANSIT/ROUTING number for your bank’s specific location, as well as your CHECKING or SAVINGS account number. If you have a checking account with checks, both numbers can be located on the bottom:

    If you have any questions setting up your direct deposit, contact the Payroll Office at 513-529-6223.
    Checking your Pay Stub on MyMiami
    Student Employees are paid bi-weekly, one full pay period after working. For the Student Payroll Schedule, go to http://www.units.muohio.edu/prs/payroll and click on “Payroll Schedule” on the left had side.
    To view your pay stubs online:
    1. Login to BannerWeb via MyMiami
    2. Click “Employee Services Online”
    3. Click “Pay Information”
    4. Click “Pay Stubs”
    5. Choose the pay year, and click “Display”
    6. Select the pay stub date to view details



    Applying
    Returning employees who have satisfactorily completed their work obligations are given first priority for jobs in the Department of Housing, Dining, Recreation & Business Services. Information is sent to dining hall student employees at the end of November for second semester and to both residence and dining hall student employees in April for the next fall semester. Returning dining hall student employees will be assigned and expected to work a few days before classes begin.


    How and When Will I Get Paid?

    A payroll schedule is posted in each dining hall and students working in a residence hall will be given a copy when hired. – added hyperlink to “payroll schedule”
    Every employee of Miami University MUST HAVE DIRECT DEPOSIT. There are two ways to sign up:
    1. Filling out a Direct Deposit card at Student Employment OR
    2. Filling out Direct Deposit information on BannerWeb:
      • Logon to BannerWeb
      • Click “Employee Services Online”
      • Click “Pay Information”
      • Click “Payroll Direct Deposit Allocation”
      • Click “Update Payroll Direct Deposit” at the bottom of the screen
        * NOTE: you can also change your allocations through this screen once you have initially set up your direct deposit

    Pay Stubs/ Check Advices are issued every two weeks and are available online:
    1. Log onto BannerWeb
    2. Click “Employee Services Online”
    3. Click “Pay information”
    4. Click “Pay Stub”
    5. Select the year you are searching for
    6. Click on the specific date to display pay stub

    If you do not sign up for direct deposit within two pay periods, you will be removed from your scheduled hours at your assigned work location. You may return to work once you complete the process of signing up for direct deposit.
    Starting Work
    Acknowledgement
    You will be asked to sign an acknowledgement form stating that you have read, understand, and will abide by the rules and guidelines stated in this HDRBS Student Handbook. You must sign this form before you begin working.

    Work Assignments and Schedules
    When you are called to fill a position and you accept, a work assignment form is completed showing work hours and reporting times. Please sign this form to indicate your acceptance of the position described. Although your work assignment form will show a specific job for each of your shifts, circumstances may sometimes make it necessary to change your shift assignment. Changes in daily job assignments may be made at the discretion of a dining hall manager, associate manager, assistant manager, supervisor, or student manager.

    Every effort is made to assign student employees to work at a location of their choice, or close to where they dine or live. However, if necessary, changes in work locations may be made at the department’s discretion.

    Work assignments extend through final examination week (for fall and spring semesters) and extend through the start of the fall semester (for summer positions). Check the student employee bulletin board located in your work unit for information on how to sign up for hours around your final exam schedule at the end of each semester. Failure to work all of your scheduled shifts during finals will cause you to be ineligible for the bonus.

    Housing, Dining, & Guest Services Student Employee Job Description
    It is our goal to engage students in a partnership for education. We strive to enhance your development by finding opportunities for you to find relevance and purpose in all parts of your job. Your challenge will be developing and honing your skills in each of the following areas:
    • Responsibility & Accountability: It is vital to your employer that you are on time, dressed appropriately, and accountable for your own work
    • Communication: Excellent communication is vital to our operating and requires both active listening and appropriate, goal-oriented action
    • Customer Service: Service is a marked character trait that is crucial to our success in operations. We are here to serve our customers. You will learn the importance of professionalism and anticipating the needs of others
    • Creativity & Critical Thinking: It is always necessary to think critically of our operations and find creative ways to handle obstacles and improve our processes & services
    • Teamwork: Being part of a team builds character. Knowing and understanding how our work affects others is only developed through the practice of working together. Collaboration, sacrifice and support are all vital to our success as a team
    • Global & Cultural Awareness: Your opportunities to work beside and serve our diverse population of customers will enhance your appreciation of cultural differences, help you to recognize every person as an individual, and ensure your professionalism through sharing, tolerance and respect for all
    • Leadership: You will gain personal leadership skills through self-motivation, problem solving, decision making, and prioritization in your everyday work

    You will be hired for set time frames during the week. In those times you will be cross-trained in many work areas and assigned as needed on a daily basis

    Required Training When You First Begin Your Employment
    Every employee is required to take a brief on-line course about Harassment in the workplace "Preventing Sexual Harassment". The course is completed once a brief exam is passed at the conclusion of the training on-line. This course MUST be completed within three weeks of your first hour on the clock. Failure to complete this training within the prescribed timeframe will result in suspension of your ability to work hours for HDRBS until the training is completed. Please see your Manager about scheduling a time to take the course and exam through the Niihka website.

    Every employee that is considered Food Service (working in, around, near, or having the potential to work with: food, dishes, kitchens, food storage areas, food service areas, cash registers for food operations, food service equipment, etc) is required to take an on-line course about Sanitation. The course is completed once a brief exam is passed at the conclusion of the training on-line. This course must be completed within two weeks of your first hour on the clock. Failure to complete this training within the prescribed timeframe will result in suspension of your ability to work hours for any food service type position in HDRBS until the training is completed. Please see your Manager about scheduling a time to take the sanitation course and exam through the Niihka website.

    Safety
    We wish to maintain a good safety record, and your help is needed. You should watch for unsafe conditions or hazardous areas such as greasy or wet floors, or frayed electrical cords on carts. Please report any unsafe conditions or equipment to your supervisor.

    Be careful, especially while using equipment. If you get any cuts, burns, or bruises, report the accident immediately to your supervisor.

    Emergency situations should be handled by notifying the nearest manager or supervisor. They will then call University Police (9-2222).

    Tips for Safety:
    Keep floors clean and dry. Our rule is: If you drop it, pick it up; if you spill it, wipe it up!
    Walk - don’t run or slide across the floor. Watch where you are going!
    Signs posted in each location display the Fire Exits and Tornado Safety area closest to you. Please ask your manager where the "central meeting point" is once you have left the building in case of a fire.

    Using Your ID Card
    You must badge IN and OUT for yourself only (using your campus ID card)

    Do not badge in until you are scheduled to begin work.

    Have your proper uniform on (example hat and apron) before you badge in.

    If you forget to badge in or out, you must alert your supervisor as soon as possible. This allows the manager to create a manual time entry in Kronos to assure you are paid properly for time worked.

    Excessive Manual Time Entry, for example due to forgetting your ID card, may lead to disciplinary action.
    Standards & Guidelines
    Departmental Rules, Regulations, and Standards
    • You are required to follow both the university and departmental rules and regulations and maintain good standards of performance. You are directly responsible to your immediate supervisor whose title may be manager, associate manager, assistant manager, food production leader, senior cook, food service supervisor, custodial supervisor, or student manager.
    • Be prompt and dependable in reporting to work.
    • If a situation arises and you are unable to report for work, you must find a substitute worker. Α sub list is available in your dining hall after the first few weeks of school. You are also given access to the work location Niihka website to post for subs. Subs are not permitted during finals week.
    • While on duty you are expected to be friendly, helpful, and courteous at all times.
    • During work time you are expected to work. Do not waste time, read, or hold unnecessary conversation with other employees or customers. Studying is not permitted while on duty.
    • Superior Customer Service is a standard expectation of our work place.
      • Smile
      • Make Eye Contact
      • Be Thankful, Friendly, Helpful, Courteous
      • Use appropriate body language and behavior at all times
      • Work with a sense of urgency
      • Give a warm greeting to others
      • Show Respect
      • Outstanding Customer Service
        Outstanding customer service is one of the easiest things to provide, but one of the hardest for organizations to consistently provide. At HDRBS, we are in the business of customer service. It may come with a tangible product but the primary service that we provide is great customer service. Outstanding service always starts with your attitude and follows these three guidelines.
        1. Know your product - Know what products/service you are offering back to front. In other words be an information expert. It is okay to say "I don't know", but it should always be followed up by... "but let me find out" or possibly" but my friend knows!" Whatever the situation may be, make sure that you don't leave your customer with an unanswered question. They will rely on you steer them toward the products that you feel best fit the need that they are describing. Being an expert on anything is a great position to be in, enjoy this experience! This is your opportunity to describe the great products that you have and answer questions about those products. How many times have you thought to yourself "if I could just find someone who could answer this question" and how your day was made when you found that person.

        2. What you say and how you say it! - Most of the communication that we relay to others is done through body language. If we have a negative body language when we interact with others it can show our lack of care. Two of the most important parts of positive body language are smiling, and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them, not at them. And then of course smiling is just more inviting than someone who has a blank look on their face. This is the area where customer service becomes poor service more often than others. The tone of service is set by a bad first impression and body language is the first point of contact and a defensive or unwelcoming posture sets a poor tone. Signs of this posture are arms folded across the chest, lack of eye contact, not facing the customer, or facial expressions. Positive body language when a customer approaches begins with a smile and includes eye contact, facing the customer, and complete focus on the service process.

          All of the positive body language is wasted if the communication that follows sets a negative tone. An initial greeting of "yes", "what do you need", or no greeting at all makes a statement of indifference at best. We greet customers with the question "how can I help you?" and then we do!

        3. Anticipate Guest Needs - Nothing surprises your customer more than an employee going the extra mile to help them. Always look for ways to serve your customer more than they expect. In doing so it helps them to know that you care and it will leave them with the "Feel Good Factor" that we are searching for. Sometimes, the guest doesn’t know what they need and as a customer service provider you may need to help them realize what they do need. The great service you received when buying a DVD player is forgotten when you get home and realize that you lack the cables to properly install it. The same goes for the customer service that we provide at HDRBS. Some guest needs are simply met with a statement such as "you’ll find cream and sugar on the counter to your left" with a coffee purchase, others are less obvious. The "wow" moment comes when you are able to not only anticipate these needs, but to exceed the expectations.

          Any of these ways to meet and exceed the guest needs let them know that you are here to provide the best customer experience, that you are here to help, and that it matters to you that they enjoy their experience with us. When you are able to show them that these things matter to you, you have taken great strides to providing outstanding customer service.

    • A two-week notice, excluding finals week, is requested if you are unable to complete your semester work assignment.
    • Follow the Sanitary Food Service Guidelines as described below if you are in food services.
    • Remember, your work assignment may be changed at management's discretion to enable us to better serve our customers.

    Dress and Appearance Policy, Personal Hygiene
    • Clothes must be clean and neat. Shirts must extend to cover the waistline. Tank tops, sleeveless shirts, halter tops, and short skirts are not permitted. Hemmed long shorts, skirts, and dresses must extend to within three inches of the knee. All pants must be hemmed. Cutoffs are not allowed. Skirts, dresses, or pants that extend to the floor are a safety hazard and are not allowed.
    • Student employees are required to wear the appropriate provided aprons for certain positions.
    • Shoes must be worn. Flip-flops, high heels, clogs, open toed shoes, or open heeled shoes may not be worn while working.
    • Hair must be kept neat, clean, and contained. In student dining services, Miami student hats are required to be worn by employees while on duty.
    • Hair must be held back away from your face and forehead with rubber bands, barrettes, clips, or other means. We will supply you with a Miami student hat and/or beard net, but you will be responsible for any other hair articles you may need.
    • When in doubt as to whether or not hair is adequately contained, check with your manager or supervisor.
    • A Department of Housing, Dining and Guest Services hat is provided to each student worker when they are hired. (No other hats are permitted.) It is each student worker’s responsibility to care for it and wear it while working. This initial hat is provided at no charge; however, replacements for lost or damaged hats will cost $5.00 each.
    • A short mustache and sideburns to the bottom of the earlobe are permitted. Students who are not clean-shaven must wear a beard net to keep facial hair contained.

    Health Requirements for All Miami Food Service Employees
    Employees must be free from communicable diseases and may not be a carrier of a communicable disease.

    The employee must inform the manager if he/she has any signs of oncoming illness such as sore throat, head cold, flu, nausea, or diarrhea.

    Employees with open sores or infections should not handle food or dishes. Ask your manager to assign you to another job that will prevent contamination.

    A doctor must be consulted before the employee is permitted to work if the employee has something that may be contagious. The manager will request an employee to obtain a doctor’s slip stating that he/she is able to work without contaminating the food or dishes.

    Employees must be health-conscious, so as not to infect other staff members or customers.

    Attendance
    We depend on student employees to help us keep service at its highest level. If you are unable to report for work, you must find a substitute. Each dining hall has a sub list and/or bulletin board.

    If you are unable to report to work as scheduled, you must call-in one hour prior to your shift and speak to a manager or student supervisor.

    If you find a substitute worker, and that agreement has been documented, and they do not report for work, the absence will count against the substitute, not the regular employee. Sometimes it becomes difficult to find a sub. If this happens, please talk to your manager- he/she may be able to help by giving you names of new students or additional students to try to call.

    Since your dependability is so critical to our operation, we have set standards, which if not maintained, will result in a student employee receiving disciplinary action. If you have two (2) absences in a semester (excluding finals week), you will receive an oral warning. Three (3) absences in a semester (excluding finals week), will result in a written warning. If four (4) absences occur in a semester (excluding finals week), you will forfeit your bonus. You will be terminated if you have 5 unexcused absences.

    One tardy (being 15 minutes or more late to the start of a shift, return from a break, or leaving your shift early without approval) is the equivalent of one-half an absence. Therefore, two tardies carry the same disciplinary weight as an absence.

    You must work during finals week in order to remain bonus eligible. Your manager will post a sign-up sheet in the hall explaining how many shifts each student employee must work and the procedure for scheduling your work shifts around your exams. If you fail to complete required shifts, you will be ineligible for the bonus.

    Excused Absences Guidelines
    Your absence from work may be excused pending submission of documentation for one of the following reasons:
    1. Academic Absence
      You may be excused for the following:
      • Mandatory Speaker
      • Field Experience
      • Exam
        Group meetings are not included

        You must provide documentation at least 48 hours prior to the absence in the form of:
      • Written documentation on Miami letterhead.
      • E-mail must be from the Miami e-mail account of your professor/instructor to the General Manager of your unit.
        or
      • Provide a course syllabus with test dates and times.
        You must post for a sub for the shift that will be missed.

    2. Medical Absence
      • Miami Students- Documentation from the Health Center/Doctor with the date of your visit must be brought in within 3 days of missed shift.
      • High School Students- Documentation from your school and a phone call from a parent that day at least 1 hour before your shift or a parental note.

    3. Death in Family
      • Documentation in the form of an obituary or card from the funeral home that includes the date of the service must be brought to the Unit Manager within 5 days of the funeral service.

    Bonus Program, Breaks, Holiday Pay, & Discipline

    Bonus Program
    The starting wage is $7.85 per hour. A 20% bonus will be paid after the end of each semester to those student employees who remain in good standing and work through finals week. See also Bonus Eligibility and see also Evaluation.

    Breaks
    Student employees are not permitted to work more than 30 hours per week during the academic year and no more than 40 hours per week during the summer and semester breaks. International students are not permitted to work more than 20 hours per week during the academic year and no more than 40 hours per week during the summer and semester breaks. These hour requirements must be followed regardless if the student has more than one job. Student employees are to have the following break and lunch structure in employment. An employee who works more than four consecutive hours is required to have a paid 15-minute break. A minor may not work more than five consecutive hours without having at least a 30-minute rest period. This does not have to be a paid break. (Sec. 4109.07 C, ORC) An employee who works eight consecutive hours is required to take an unpaid 30-minute meal break and two paid 15-minute breaks. In HDRBS, students who work the 7:30 am to 4:30pm shift in rooming in the summer take a 60-minute unpaid break and two 15-minute breaks. An employee who works more than eight consecutive hours is required to take an unpaid 60-minute meal break (or two 30-minute breaks) and two paid 15 minute breaks.

    Holiday Pay
    Student employees working on University recognized holidays will be paid at the rate of one and a half times their regular rate of pay for hours worked on that holiday.

    Discipline
    We hope your work performance will always be more than satisfactory. You are expected to be professional and productive during work hours. Any acts of inappropriate behavior are subject to disciplinary action including termination of employment.

    Form
    Policies Prohibiting Harassment & Discrimination
    Miami University is committed to providing equality of opportunity to all those who live, work and teach in the university community as well as those who aspire to do so. As our statement of respect for diversity asserts, 'by living, working, studying, and teaching, we bring our unique viewpoints and life experiences together for the benefit of all. Through valuing our own diversity and the diversity of others, we seek to learn from one another, foster a sense of shared experience, and commit to making the university the intellectual home of us all.'

    ~David Hodge
    President, Miami University

    Statement Asserting Respect for Human Diversity
    Miami University is a community dedicated to intellectual engagement. Our campuses consist of students, faculty, and staff from a variety of backgrounds and cultures. By living, working, studying, and teaching, we bring our unique viewpoints and life experiences together for the benefit of all. This inclusive leaning environment, based upon an atmosphere of mutual respect and positive engagement, invites all campus citizens to explore how they think about others. Our intellectual and social development and daily educational interactions, whether co-curricular or classroom related, are greatly enriched by our acceptance of one another as members of the Miami University community. Through valuing our own diversity and the diversity of others, we seek to learn from one another, foster a sense of shared experience, and commit to making the university the intellectual home of us all.

    We recognize that we must uphold and abide by university policies and procedures protecting individual rights and guiding democratic engagement. Any actions disregarding these policies and procedures, particularly those resulting in discrimination, harassment, or bigoted acts, will be challenged swiftly and collectively.

    All who work, live, study and teach in the Miami community must be committed to these principles of mutual respect and positive engagement, which are an integral part of Miami’s focus, goals and mission.

    Coverage
    This policy prohibits harassment and discrimination by or against all persons on University property, including University employees and students as well as visitors, contractors, and other third parties. This policy also covers students and employees pursuing University-related work or study away from campus.

    Harassment & Discrimination are prohibited and illegal
    Respect for human diversity is an essential element of the Miami University community. Miami University strongly opposes and will not tolerate harassment or discrimination on the basis of age, color, disability, national origin, race, religion, sex or sexual orientation. The prohibition extends to discrimination in any form and to all forms of harassment, including the creation of an intimidating, hostile or offensive working, learning or living environment. This policy is not intended to impair or limit the right of anyone to seek a remedy available under state or federal law.

    Protected Classes OEEO
    If you believe you have experienced harassment or discrimination, the Miami University Office of Equity and Equal Opportunity will:
    • Meet with you to privately and promptly to answer any questions you may have about Miami’s harassment and discrimination policy
    • Treat you and your concern with courtesy, sensitivity, understanding and professionalism.
    • Present and explain to you your options, which range from dialing with your concern informally to filing a formal complaint.
    • Treat your concern confidentially within the limits set by federal and state laws and Miami’s policies.
    • Answer your questions, discuss procedures, and keep you informed on the progress of your complaint, whether it is being handled informally or formally
    • Promptly investigate complaints
    • Consider your concern seriously regardless of your race, color, national origin, religion, sex, age, disability, or sexual orientation or that of the individual you believe is harassing you or discriminating against you
    • Discuss your options in dealing with a situation that is found not to constitute harassment or another form of discrimination under Miami’s policies or federal or state law, but which continues to trouble you.
    • Take appropriate action if retaliation occurs against you or against anyone else who participated in the complaint process. Such retaliation is in violation of Miami’s harassment and discrimination policy

    Quick Tips to Avoid Harassment & Discrimination Charges:
    • Harassment is what the 'other person' thinks, not what you think
    • Anyone who overhears what you are talking about can file harassment or discrimination charges against you…think before you speak!
    • Touching is NOT appropriate in the workplace…keep hands to yourself
    • Inappropriate pictures, jokes or e-mails are not acceptable in the workplace
    • Treat everyone with respect
    • Report harassment or discrimination to your supervisor immediately!

    Romantic & Sexual Relationships in the Instructional and Supervisory Contexts
    The University discourages romantic and sexual relationships between supervisor and employee or faculty and student. In the event of an allegation of sexual harassments, the University will carefully scrutinize any defense based on a claim that the relationship was consensual when the facts establish that an academic or employment power differential existed within the relationship.

    Action: Any person who believes they have been the victim of discrimination or harassment is encouraged to pursue relief under this policy.

    Reporting: Any person who believes they are the victim of harassment or discrimination may report the behavior directly to the Office of Equity and Equal Opportunity. Alternatively, the person may report the behavior to any of the following individuals: a department chair, dean, administrative head of office, the director of Human Resources, the director of Academic Personnel Services, the director of Intercollegiate Athletics, or the executive director of a regional campus.

    Any person on this list who receives a report or has knowledge of harassment or discrimination must promptly inform the Office of Equity and Equal Opportunity, which will conduct a preliminary assessment of the report.

    Initial Response to a Report: Upon receipt of a report of harassment or discrimination, the Office of Equity and Equal Opportunity will make a preliminary assessment of the report. Every effort will be made to handle such reports fairly, impartially, and quickly. In order to protect both the person making the report and the person against whom the report has been made, every effort will be make to handle the matter in a discreet manner.

    Filing a Written Charge: To initiate formal resolution procedures, an individual must file a written charge with the Office of Equity and Equal Opportunity within 300 calendar days of the most recent occurrence of the harassing or discriminatory behavior. This chare specifies the incidents of harassment and/or discrimination, and it is signed by the person making the charge. A copy of the charge must be provided to the person against whom the charge is made.

    Investigation: Within 15 days of receipt of a written charge, the Office of Equity and Equal Opportunity will conclude its investigation to determine whether there is reasonable cause to believe the harassment or discrimination occurred, including the extent and severity of the violation. At the completion of the investigation, a written report will be issued that will be given to both the charging party and the respondent.

    Equal Employment Opportunity Commission Guidelines on Discrimination Because of Sex:

    Harassment on the basis of sex is a violation of Sec. 703 of Title VII. Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitute sexual harassment when:
    • submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s employment
    • submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual
    • such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile or offensive working environment

    With respect to conduct between fellow employees, an employer is responsible for acts of sexual harassment in the workplace where the employer knows or should have known of the conduct, unless it can show that it took immediate and appropriate corrective action.

    Prevention is the best tool for elimination of sexual harassment. An employer should take all steps necessary to prevent sexual harassment from occurring, such as affirmatively raising the subject, expressing strong disapproval, developing appropriate sanctions, informing employees of their right to raise and how to raise the issue of harassment under Title VII, and developing methods to sensitize all concerned.

    National Origin Discrimination Guidelines
    National origin discrimination includes; but is not limited to, the denial of equal employment opportunity because of an individual’s, or his or her ancestor’s, place of origin; or because an individual has the physical, cultural, or linguistic characteristics of a national origin group.

    Harassment on the basis of national origin is a violation of Title VII. An employer has an affirmative duty to maintain a working environment free of harassment on the basis of national origin.

    Ethnic slurs and other verbal or physical conduct relating to an individual’s national origin constitute harassment when this conduct has the purpose or effect of creating an intimidation, hostile or offensive working environment has the purpose or effect of unreasonably interfering with an individual’s work performance; otherwise adversely affects an individual’s employment opportunities.

    Title VI of the Civil Rights Act of 1964
    No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

    Title VII of the Civil Rights Act of 1964
    It shall be unlawful employment practice for an employer to:
    Fail or refuse to hire or to discharge any individual, or otherwise to discriminate against any individual with respect to his compensation, terms, conditions, or privileges of employment, because of such individual’s race, color, religion, sex, or national origin
    To limit, segregate, or classify employees or applicants for employment in any way which would deprive or tend to deprive any individual of employment opportunities or otherwise adversely affect his status as an employee, because of such individual’s race, color, religion, sex or national origin.

    Age Discrimination in Employment Act
    It shall be unlawful for an employer to fail or refuse to hire or to discharge any individual or otherwise discriminate against any individual with respect to his compensation, terms, conditions, or privileges of employment, because of age.
    The Family Education Rights and Privacy Act (FERPA)
    FERPA is a 1974 federal law designed to protect the privacy of students. In very general terms, FERPA gives college students the rights to:

    1. Control the disclosure of their “education records” to others; and

    2. Inspect and review their own “education records”

    Unlike at the primary and secondary school level, these rights belong to the student, and not to the student’s parents or legal guardians, regardless of the student’s age. The term “education records” includes almost all information we maintain about our students including course schedules, grade reports, bursar’s bill, student financial aid, academic information and disciplinary records. Medical information is protected by federal and state law and cannot be obtained without the student’s express written consent.

    ED.gov

    Miami FERPA Form
    Student Listserv Agreement
    Throughout the semester, we will send you information via a work area specific listserv. The listserv is designed to inform our student employees of university/department policies and procedures, as well as reminders of important dates or events. In the past, students have also used the listserv to post messages looking for a sub for one of their shifts.

    Form
    Miami Student-Employee Confidentiality Agreement
    All student employees are required to complete the Miami Student-Employee Confidentiality Agreement
    Maintaining Employment
    Evaluations
    You will be rated on customer service, dependability, cleanliness, attitude, and work performance each semester. This evaluation record will be retained for reference purposes or rehiring in the future. We will be glad to provide you with references for your future employment, just be sure to complete this form and file it with your manager.

    You will receive a copy of your performance evaluation each semester. Here is an example:


    Training
    The goal of workplace training is to ensure that staff members are equipped with the necessary means to accomplish their job in the most proficient manner. We want people to be comfortable with their jobs. As a department we are committed to “Excellence In Higher Education”, Engaged Learning Environments; we diligently work on striving to improve our services. We want each of our staff members to continue to grow and develop, both personally and professionally, throughout their employment with us.

    Required Training When You First Begin Your Employment (Harassment & Sanitation), listed under the "Starting Work" section of this page

    Required Training During Employment
    Cashier
    Every employee who will be working in a cashiering/checker/front desk with register position is required to take a brief on-line course about cashiering for HDRBS. The course is completed once two forms are signed and filed with your supervisor. This course MUST be completed within two weeks of your first hour on the clock. Failure to complete this training within the prescribed timeframe will result in suspension of your ability to work cashiering type positions for HDRBS.

    OJT
    Every employee will receive On the Job Training (OJT) in their work unit. This training is unit and job function specific. Please see your supervisor for details.

    EDGE
    Every employee is required to take a brief on-line course once a semester. These courses cover workplace issues and are designed to be practical education towards being a valuable employee. The course is completed once a brief exam is passed at the conclusion of the training on-line and a completion certificate is printed & given to your unit manager. This course MUST be completed by the dates detailed in the HDRBS EDGE training memo each year. Failure to complete this training within the prescribed timeframe will result in losing your scheduled work hours, being ineligible to return to work until the course is completed, and forfeiting your semester’s bonus eligibility.

    Student Manager Positions
    Student Manager openings are posted in Dining Locations, Haines Food Court, Carillon Catering, Shriver Building Services, Shriver Production Kitchen, Marcum Center, Demske Culinary Support Center, MU Bookstore, & Concessions for accepting applications.

    These students report to the management staff of the location to which they are assigned. They meet regularly with their managers to discuss operational issues in their halls as well as meeting with other supervisors and Central Staff members to discuss departmental issues or topics. Student Managers must show leadership abilities and high standards of performance in the workplace. They must be familiar with and enforce the Department of Housing, Dining and Guest Services rules, regulations, standards, guidelines, mission statement, foundation goals and core value statements.

    Minimum Qualifications
    • Must be able to work 10-15 hours per week.
    • Must interview with a manager during selection process and every year after for rehire.
    • Must be familiar with all student positions in their location.
    • Must be able to attend a 40-hour training session and work during the week before classes begin in August.
    • Must complete two Skillport on-line training courses per semester based off the HDRBS EDGE training memo.
    • Must complete on-line EDGE training once a semester by the dates detailed in the HDRBS EDGE training memo.
    • Must complete unit specific training schedule as outline by your unit manager, typically found in Niihka.
    • Must maintain high levels of sanitation, quality of work, dependability, attitude, work habits, and overall employee skills. Previous evaluation on file should not include a “poor” rating in any category.

    Preferred Qualifications
    • At least one semester of work experience in HDRBS food service is preferred.
    • Completed one semester in the S.M.A.R.T. program within their unit.

    Bonus Eligibility Requirements
    I understand that in order to receive the incentive bonus, I must complete the semester in good employment standing. To complete the semester in good employment standing, I must work the required number of shifts during finals week and meet the standards for attendance, punctuality, and work performance as described in the departmental student employment manual as well as complete all required EDGE training. Each work location may have additional work responsibilities such as: must also work a rotation of weekend assignments, or 5 breakfasts or lunch shifts per week, or work a required number of special functions such as athletic events. The manager will give you a written document outlining these specific requirements at their location for the bonus. IF I AM WORKING FOR TWO DIFFERENT LOCATIONS WITHIN HOUSING, DINING AND GUEST SERVICES, I UNDERSTAND I MUST MEET THE BONUS REQUIREMENTS FOR BOTH LOCATIONS INCLUDING WORKING HOURS DURING FINALS WEEK IN BOTH LOCATIONS.

    Exceptions to the requirement of working through the completion of the academic semester are limited to completing the semester on a pre-approved medical leave from work with medical documentation provided at the time the absence occurs.

    I understand that qualifying students receive the bonus incentive payment after completing fall semester and after completing spring semester. The bonus is considered student payroll wages, taxed in accordance with all applicable laws and regulations including those of the retirement system.

    Summer work hours are not included in the bonus program, unless you are employed by Carillon Catering.

    Termination
    If you are terminated from a work location within HDRBS, you automatically lose your bonus for all hours worked within that semester. You may, if desired, apply for employment within a different work area/location with HDRBS. There is no waiting period for reapplication; please note, if you are rehired, it will be as a “bonus ineligible” employee.

    However, if you were terminated from HDRBS with cause (due to the severity or grievous nature of the offense) and deemed ineligible for rehire, work locations within the Department of Housing, Dining, & Guest Services will not accept a reapplication for employment for the duration of your term as a student at Miami Univeristy.
    If you will be working in any type of food service operation
    Personal Health, Hygiene, and Sanitary Guidelines
    As a Miami University Food Service Student Employee, you are required to follow certain personal health, hygiene, and sanitary practices to insure a safe and sanitary food service.

    Sanitation is the creation and maintenance of conditions favorable to good health. It includes the effective control of pathogens in food and in everything that comes in contact with foods. This means both the equipment and you!

    Every Employee is Responsible for Safe Food Service at Miami

    All new student employees will be given a sanitation test (either a hard copy or on-line). You MUST complete the sanitation course and exam within 14 days of becoming employed in order to maintain employment in a food service operation within HDRBS. Failure to complete the sanitation training will result in loss of scheduled hours and inability to return to work your currently scheduled position until the training is completed. Please see your Manager about scheduling a time to take the sanitation course and exam.
    Other Important Links Electronic Approvals
    All student employees are expected to read and understand three documents before giving their electronic signature acknowledging comprehension of materials. The three documents are:
    1. The Housing, Dining, & Guest Services Student Employee Handbook
    2. The Office of Student Financial Assistance SUPERVISOR'S MANUAL FOR STUDENT EMPLOYEES
    3. The Niihka site for the location in which you will be working

    The electronic signature is a requirement to maintain employment within Housing, Dining, & Guest Services. To give your electronic signature, Student Employees, Login to MyCard to complete your "HDRBS Student Employment Agreement". Contact us at 529-6956 or 529-9558 or 529-0949 with your name and Banner ID if you do not see the link in MyCard.